Delivery policy

Coral Delivery

All live coral orders are carefully packed in either waterproof containers or double-bagged, placed inside a food-safe insulated box, and typically accompanied by a 40-hour heat pack to ensure safe transit. In warmer conditions, heat packs may be excluded to prevent overheating.

Once we’ve confirmed a delivery date with you via email, your coral will be sent using a Next Day by 1 PM courier service.

📦 Dispatch Days:

Orders are dispatched on Tuesdays, Wednesdays, and Thursdays only. We do not ship on Fridays to avoid delays that could result in weekend holdovers.

Someone must be available to sign for the parcel on the first delivery attempt. If no one is available to receive the delivery, our DOA (Dead On Arrival) guarantee will no longer apply.

💷 Delivery Rates:

Next Day by 1 PM (1–5 frags, up to 1kg): £13.99

Next Day by 1 PM (6–10 frags): £14.99 Free delivery on orders over £150

❌ Unfortunately, we do not currently ship corals to the EU or Northern Ireland.

3D Printed Accessories

Our range of 3D printed reef accessories is made to order. Orders are usually dispatched within 2–4 working days.

Accessories are shipped via standard post, unless you select an alternative delivery option during checkout.

Dead On Arrival (DOA) Policy

We understand that receiving healthy livestock is essential. In the rare event that your coral arrives deceased:

Please email us a clear photo of the coral in its original packaging within 3 hours of delivery.

The coral must still be inside its sealed bag or container when the photo is taken.

If confirmed as DOA, we will offer either a refund for the coral or store credit toward a future purchase.

🔁 Please note:

Postage costs are non-refundable.

We cannot be held responsible for:

Incorrect delivery addresses

Courier delays

Issues that occur after the coral is added to your aquarium